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⚠️ Warning: Extraordinary electrical maintenance – Scheduled shutdown of the Cloud garr-ct1 region (Catania) from 22 to 29 July 2025. For more details, please read the maintenance notice.

Support and Assistance

Our team is available to ensure your experience with GARR Filesender is smooth and secure. If you encounter technical issues or need clarification on how the service works, please use the channels below.

📨 Contacts

For any technical assistance requests, bug reports, or administrative information, you can contact GARR support:

What to include in your request

To help us resolve your issue more quickly, when writing to us, please include:

  1. Your home institution.
  2. The browser and operating system you are using.
  3. A detailed description of the error (if possible, attaching a screenshot).

🔑 Access Issues

If you cannot log in (Login failed) or your institution does not appear in the IDEM list:

  • First, contact your university or institution's IT support. Often, access problems are due to the local Identity Provider not releasing the necessary attributes.

📚 Useful Resources

Before opening a ticket, we recommend consulting the Frequently Asked Questions (FAQ) section, where you may already find the answer you are looking for.